delivery
how we dispatch our orders
ORDER PROCESSING INFO:
Most orders are processed printed/made and dispatched within 2-4 working days of being received (excluding weekends and bank holidays).
A3 prints are produced locally and may take a little longer – please allow 3-5 working days for A3 prints to be dispatched.
DELIVERY INFO:
We use Royal Mail currently for all of our deliveries.
On most orders we offer two different options for delivery:
- Royal Mail 2nd Class/Tracked48 – this is a less expensive but slower delivery option. On average, please allow 2-5 working days from dispatch to delivery. At peak times (e.g. Christmas) and in busy areas, items can take up to around 7-10 working days to be delivered with this option.
- Royal Mail 1st Class/Tracked24 – this is a faster delivery option. On average, please allow 1-3 working days from dispatch to delivery. At peak times (e.g. Christmas) and in busy areas, items can take much longer than this however.
Please note that once items are with Royal Mail delivery times are beyond my control. All delivery times are estimated and are based on working days (excluding weekends, bank holidays, festive holidays, strike action etc.)
Orders cannot be guaranteed to arrive by a certain date.
For any items that will not fit through your letterbox or require a signature and there is nobody available at the time of delivery, Royal Mail should provide a missed delivery slip with further information/instructions.
PACKAGING INFO:
Cards and A4 prints are packaged in a hard backed envelope to try and protect them as much as possible during transit. To reduce waste, cards are not individually wrapped inside the hard backed envelope.
A4 prints are packaged with a cardboard backing and placed inside a compostable/biodegradable clear bag.
A3 prints are packaged with either a cardboard backing and placed inside a compostable/biodegradable clear bag inside a hard backed envelope, or they may be shipped in a postal tube.
plastic free packaging
100% recycled greeting cards & envelopes
PEFC certified paper used for A4 prints
Supporting Northern Suppliers Where Possible
print on demand to reduce waste
FAQs
How long will it take for my order to arrive?
Most items are produced to order and take 2-4 working days to dispatch (delivery time is on top of this).
Royal Mail 2nd Class and Tracked 48 services take on average 2-3 working days from when the item is dispatched. This is included, but upgrades are available.
Faster delivery options, such as 1st Class, will be shown at checkout where available.
From October to January and around bank holidays, delivery times can be affected by higher volumes etc. which unfortunately are beyond my control.
How do you pack products for delivery?
All items are posted to protect them as much as possible. Prints are packaged in a compostable/biodegradable clear bag with a cardboard backing.
Prints, cards, garlands and coasters are placed inside a hard backed envelope, which can be reused or recycled.
What are you postage options?
Products are sent with Royal Mail 2nd Class/Tracked 48 free of charge. Any upgrade options will be displayed at checkout (e.g. 1st Class, Tracked24 etc.)
What happens if I need to return an item?
Please contact me via the contact page, referencing your order number.
What if I'd like a product in a different colour?
Products that already have multiple colour options will show them in the product listing, but please use the contact page to get in touch if you need something different.
Do you offer larger or bespoke print sizes?
I can often arrange to have a print produced at a larger size. If you can’t see the size you’d like listed, just get in touch to ask about this.
Do you offer wholesale?
Currently, I offer wholesale for retailers for my cards, printers and coasters. Please contact me for minimum order quantities, catalogues and pricing.
Can I commission you to create a design or do you work freelance?
Yes, please get in touch with the details of your project.