Menu
returns policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Personalised or bespoke products
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase – please include your order number.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, please contact us first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
plastic free packaging
100% recycled greeting cards & envelopes
PEFC certified paper used for A4 prints
Supporting Northern Suppliers Where Possible
print on demand to reduce waste
FAQs
How long will it take for my order to arrive?
Most items are produced to order and take 2-4 working days to dispatch (delivery time is on top of this).
Royal Mail 2nd Class and Tracked 48 services take on average 2-3 working days from when the item is dispatched. This is included, but upgrades are available.
Faster delivery options, such as 1st Class, will be shown at checkout where available.
From October to January and around bank holidays, delivery times can be affected by higher volumes etc. which unfortunately are beyond my control.
How do you pack products for delivery?
All items are posted to protect them as much as possible. Prints are packaged in a compostable/biodegradable clear bag with a cardboard backing.
Prints, cards, garlands and coasters are placed inside a hard backed envelope, which can be reused or recycled.
What are you postage options?
Products are sent with Royal Mail 2nd Class/Tracked 48 free of charge. Any upgrade options will be displayed at checkout (e.g. 1st Class, Tracked24 etc.)
What happens if I need to return an item?
Please contact me via the contact page, referencing your order number.
What if I'd like a product in a different colour?
Products that already have multiple colour options will show them in the product listing, but please use the contact page to get in touch if you need something different.
Do you offer larger or bespoke print sizes?
I can often arrange to have a print produced at a larger size. If you can’t see the size you’d like listed, just get in touch to ask about this.
Do you offer wholesale?
Currently, I offer wholesale for retailers for my cards, printers and coasters. Please contact me for minimum order quantities, catalogues and pricing.
Can I commission you to create a design or do you work freelance?
Yes, please get in touch with the details of your project.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Personalised or bespoke products
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase – please include your order number.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, please contact us first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.